Terms of Use

Thank you for using Raccoon AI!

These Terms of Use ("Terms") govern your access to and use of Raccoon AI's services, including but not limited to the LAM API, Fleet API, Tail SDK, Custom Integrations, and any associated websites, software, and applications (collectively, the "Services"). Raccoon AI ("we," "us," or "our") is a product of Flying Raccoon Private Limited, a company registered in Karnataka with its registered office in Bengaluru, India.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

These Terms include important provisions regarding dispute resolution, including mandatory arbitration (see Section 13).

1. Who We Are

Raccoon AI is an AI technology company focused on providing infrastructure for web automation. Our mission is to empower developers to easily automate tasks and extract data from the web using natural language. We aim to be the leading platform for AI-driven web interactions.

2. Registration and Access

  • Minimum Age: You must be at least 18 years old to use our Services. If you are under 18, you must have the consent of your parent or legal guardian, who must agree to these Terms on your behalf. This aligns with the Indian Contract Act, 1872, which requires individuals to be of the age of majority to enter into contracts.
  • Registration: You must provide accurate, complete, and current information when registering for an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not share your account credentials with others.
  • Account Authority: If you are using the Services on behalf of an organization (e.g., your employer), you represent and warrant that you have the authority to bind that organization to these Terms, and "you" in these Terms will refer to both you and that organization.

3. Using Our Services

  • What You Can Do: Subject to your compliance with these Terms, you may access and use our Services for their intended purposes, which include automating web workflows, extracting structured data, managing browser sessions, and linking user accounts. You must comply with all applicable laws, including the Information Technology Act, 2000 (and its amendments), and any other relevant Indian laws and regulations. You must also adhere to our Usage Policies (see Section 4).
  • What You Cannot Do: You may not use our Services for any illegal, harmful, or abusive activity. This includes, but is not limited to:
  • Infringing on the rights of others (copyright, trademark, privacy, etc.).
  • Reverse engineering, decompiling, or attempting to discover the source code of our Services, models, or algorithms.
  • Extracting data or Output in a way that violates these terms or circumvents our intended usage limits.
  • Misrepresenting Output as human-generated when it is not.
  • Developing competing models using Output from our Services.
  • Interfering with the operation of our Services, including bypassing security measures or rate limits.
  • Using our services for any activity that violates Indian law, including but not limited to, activities that are defamatory, obscene, promote hatred, or are otherwise unlawful.
  • Using our Services in a way that could cause harm or damage to Raccoon AI, other users, or any third party.
  • Corporate Domains: If you register using an email address associated with an organization, your account may be added to that organization's business account with us, upon prior notice to you, unless your organization has already provided such notice. Once your account is transferred, the administrator of your organization's account may control your account, including accessing your Content (defined below).
  • Third-Party Services: Our Services may integrate with or provide output from third-party services. These third-party services are subject to their own terms and conditions, and we are not responsible for their content, accuracy, or availability.

4. Usage Policies

You must adhere to the following Usage Policies:

  • Prohibited Content: You may not use the Services to generate or process content that is illegal, hateful, discriminatory, defamatory, obscene, sexually explicit, or that promotes violence or terrorism. This includes content that violates any applicable Indian laws.
  • Data Privacy: You must comply with all applicable data privacy laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any future data protection legislation in India. You are responsible for obtaining any necessary consents from individuals before processing their personal data through our Services.
  • Security: You must not attempt to gain unauthorized access to our Services or disrupt their operation. You must not use our Services to transmit viruses, malware, or other harmful code.
  • Responsible Use: You must use our Services responsibly and avoid excessive or abusive usage that could negatively impact other users or the stability of our platform.
  • No Scraping for Training Competitive Models: You may not use data scraped or extracted using our Services to train or develop any AI models that compete directly with Raccoon AI's offerings.
  • Transparency: If you make Output from our Services publicly available, you must clearly indicate that it was generated by AI and not by a human.

5. Content

  • Your Content: "Content" refers to the input you provide to the Services ("Input") and the output generated by the Services ("Output"). You are responsible for your Content and must ensure it complies with these Terms and all applicable laws.
  • Ownership:
  • You retain ownership of your Input.
  • To the extent permitted by Indian law, Raccoon AI assigns to you all its right, title, and interest in and to the Output.
  • Similarity of Content: Due to the nature of AI, Output may not be unique, and other users may receive similar Output. Our assignment of Output to you does not extend to other users' Output.
  • Our Use of Content: We may use Content to provide, maintain, develop, and improve our Services, comply with applicable law, enforce our terms and policies, and ensure the safety of our Services. This may include using Content to train and improve our models, unless you opt-out as described below.
  • Opt-Out: You may opt-out of having your Content used for training our models by mailing us at team@flyingraccoon.tech. Note that opting out may limit the ability of our Services to address your specific needs.
  • Accuracy: AI and machine learning are constantly evolving. While we strive for accuracy, Output may not always be accurate or reliable. You should not rely on Output as the sole source of truth or as a substitute for professional advice. You are responsible for evaluating the accuracy and appropriateness of Output for your use case, including human review where necessary. You should not use Output relating to individuals for decisions that could have a legal or material impact on them (e.g., credit, employment, healthcare decisions).

6. Intellectual Property

Raccoon AI and its licensors retain all rights, title, and interest in and to the Services, including all intellectual property rights. You may only use our name and logo in accordance with our brand guidelines (if applicable).

7. Paid Accounts

  • Billing: If you purchase a paid subscription or service credits, you must provide accurate billing information and a valid payment method. For subscriptions, we will automatically charge your payment method on each renewal date until you cancel.
  • Taxes: You are responsible for all applicable taxes, including Goods and Services Tax (GST) in India, which we will charge where required.
  • Service Credits: Service credits are subject to expiry.
  • Cancellation: You may cancel your paid subscription at any time. Payments are generally non-refundable, except where required by Indian law.
  • Price Changes: We may change our prices from time to time. We will provide you with at least 30 days' notice of any price increase, and the increase will take effect on your next renewal.

8. Termination and Suspension

  • Termination by You: You may terminate your account at any time.
  • Termination by Us: We may suspend or terminate your access to the Services or delete your account if:
  • You violate these Terms or our Usage Policies.
  • We are required to do so by law.
  • Your use of the Services poses a risk to Raccoon AI, other users, or any third party.
  • Your account has been inactive for over one year and you do not have a paid account. We will provide you with notice before terminating an inactive account.
  • Appeals: If you believe your account was suspended or terminated in error, you can contact our Support team team@flyingraccoon.tech to appeal the decision.

9. Discontinuation of Services

We may discontinue the Services or any part of them, but we will provide you with reasonable advance notice and a refund for any prepaid, unused Services.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS." TO THE EXTENT PERMITTED BY INDIAN LAW, RACCOON AI AND ITS AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CONTENT WILL BE ACCURATE OR COMPLETE. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF THE SERVICES AND OUTPUT.

11. Limitation of Liability

TO THE EXTENT PERMITTED BY INDIAN LAW, NEITHER RACCOON AI NOR ITS AFFILIATES WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, GOODWILL, OR DATA, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE THOUSAND INDIAN RUPEES (₹1,000).

12. Indemnity

If you are a business or organization, you will indemnify and hold harmless Raccoon AI, its affiliates, and its personnel from and against any third-party claims, losses, liabilities, and expenses (including attorneys' fees) arising out of or relating to your use of the Services, your Content, or your violation of these Terms.

13. Dispute Resolution

  • Governing Law: These Terms and any disputes arising out of or relating to them will be governed by the laws of India, without regard to its conflict of laws principles.
  • Mandatory Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be finally settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.
  • The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties. If the parties fail to agree on the appointment of an arbitrator within 30 days of one party notifying the other of its intention to refer the matter to arbitration, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996.
  • The seat and venue of arbitration shall be Bengaluru, Karnataka, India.
  • The language of the arbitration shall be English.
  • The award rendered by the arbitrator shall be final and binding on the parties.
  • Informal Dispute Resolution: Before initiating arbitration, we encourage you to contact us to attempt to resolve the dispute informally. You agree to notify us of any dispute through [Link to Dispute Notification Form or Email Address]. We will attempt to contact you using the email address associated with your account. We both agree to attempt to resolve the dispute informally for at least 60 days before initiating arbitration. We will participate in a settlement conference if either party requests one.
  • Exceptions to Arbitration: This section does not require arbitration of the following: (i) individual claims brought in small claims court in India (subject to jurisdictional limits); and (ii) claims for injunctive or other equitable relief to stop unauthorized use or abuse of the Services or intellectual property infringement.
  • Class Action Waiver: TO THE EXTENT PERMITTED BY LAW, YOU AND RACCOON AI AGREE THAT ANY DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
  • Severability: If any provision of this dispute resolution section is found to be unenforceable, that provision will be severed, and the remaining provisions will remain in effect. If the class action waiver is found unenforceable, then the entire dispute resolution section will be unenforceable.

14. Copyright Complaints

If you believe your copyright has been infringed, please send a notice to our designated contact:

team@flyingraccoon.tech

1st Floor, Urban Vault 468, Parangi Palaya, Sector 2, HSR Layout, Bengaluru - 560102

The notice must comply with the requirements of the Indian Copyright Act, 1957, and include:

  • Your contact information.
  • Identification of the copyrighted work.
  • Identification of the infringing material.
  • A statement of good faith belief.
  • A statement under penalty of perjury.

15. General Terms

  • Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
  • Changes to Terms: We may update these Terms from time to time. We will provide you with at least 30 days' notice of any material changes via email or an in-product notification. Your continued use of the Services after the effective date of the changes constitutes your acceptance of the revised Terms.
  • Entire Agreement: These Terms constitute the entire agreement between you and Raccoon AI regarding the Services and supersede any prior agreements.
  • Severability: If any part of this agreement is found to be non-enforceable, the remaining portions of this agreement will remain valid.
  • Trade Controls: You must comply with all applicable trade laws, including export control and sanctions laws of India and other relevant jurisdictions.
  • Force Majeure: Raccoon AI shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond Raccoon AI’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation, acts of God, pandemics, or government restrictions.

Contact Us

If you have any questions about these Terms, please contact us at:

team@flyingraccoon.tech

1st Floor, Urban Vault 468, Parangi Palaya, Sector 2, HSR Layout, Bengaluru - 560102

Let's build for the future together!