Privacy Policy

At Raccoon AI, a product of Flying Raccoon Private Limited, registered in Karnataka, India, with its registered office in Bengaluru ("we," "us," or "our"), we respect your privacy and are committed to protecting your Personal Data. This Privacy Policy describes how we collect, use, disclose, and protect Personal Data obtained from or about you when you use our websites, applications, APIs, and other services (collectively, the "Services").

This Privacy Policy does not apply to data we process on behalf of customers of our business offerings (e.g., API usage under specific customer agreements). The use of that data is governed by those separate customer agreements.

1. Personal Data We Collect

We collect personal data relating to you ("Personal Data") as follows:

  • Personal Data You Provide:

  • Account Information: When you create an account, we collect your name, contact information (email address, phone number), account credentials (username, password), payment information (if applicable), and transaction history.

  • User Content: We collect Personal Data included in the input you provide to our Services ("Content"), such as natural language commands, URLs, and data you submit for processing or extraction. This may include data within linked accounts if you use our Tail SDK.

  • Communication Information: If you contact us (e.g., via email, support requests, social media), we collect your name, contact information, and the content of your communications.

  • Other Information You Provide: We collect other information you may provide, such as when you participate in surveys, events, or provide information for identity verification.

  • Personal Data We Receive from Your Use of the Services:

  • Log Data: Our servers automatically collect information when you access or use our Services, including your IP address, browser type and settings, date and time of access, and how you interact with our Services.

  • Usage Data: We collect information about your use of the Services, such as the features you use, actions you take, types of tasks you automate, and frequency of use. This may include data related to the websites you interact with through our Services.

  • Device Information: We collect information about the device you use to access the Services, including device type, operating system, device identifiers, and browser type.

  • Location Information: We may determine your general location (e.g., city, state) based on your IP address. We do not collect precise geolocation data (e.g., GPS) unless you explicitly enable such features and provide consent.

  • Cookies and Similar Technologies: We use cookies and similar technologies to operate our Services, improve your experience, and collect usage data.

  • Information We Receive from Other Sources:

  • We may receive information from trusted partners, such as security providers, to protect against fraud and abuse.

  • We may receive information from marketing vendors about potential customers of our business services.

2. How We Use Personal Data

We may use Personal Data for the following purposes:

  • Provide, Maintain, and Improve Services: To operate, maintain, and improve our Services, including processing your requests, providing customer support, and developing new features.
  • Communicate with You: To send you information about our Services, updates, security alerts, and administrative messages. We may also send you marketing communications if you have opted in to receive them (you can opt-out at any time).
  • Personalize Your Experience: To tailor the Services to your preferences and provide a more personalized experience.
  • Research and Development: To conduct research and develop new AI models and technologies, including improving the accuracy and performance of our existing models. This may include using your Content, unless you have opted out (see Section 5).
  • Security and Fraud Prevention: To protect the security of our Services, detect and prevent fraud, abuse, and other illegal activities.
  • Legal Compliance: To comply with applicable Indian laws and regulations, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any other relevant legal obligations.
  • Protect Rights and Property: To protect the rights, property, and safety of Raccoon AI, our users, and others.

We may also aggregate or de-identify Personal Data so that it is no longer associated with an identifiable individual. We may use this aggregated or de-identified data for any purpose, including research and analysis. We will maintain and use de-identified information in de-identified form, and not attempt reidentification except as permitted by law.

3. Disclosure of Personal Data

We may disclose your Personal Data in the following circumstances:

  • Vendors and Service Providers: We may share Personal Data with third-party vendors and service providers who assist us with various business operations, such as hosting, cloud services, payment processing, customer support, email communication, and analytics. These providers are contractually obligated to protect your Personal Data and only use it as instructed by us.
  • Business Transfers: If Raccoon AI is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your Personal Data may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have.
  • Legal Requirements and Law Enforcement: We may disclose Personal Data to government authorities, law enforcement agencies, or other third parties if required by law, legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others. This includes compliance with orders from Indian courts and authorities.
  • Affiliates: We may share Personal Data with our affiliates (companies under common ownership or control).
  • Business Account Administrators: If you use our Services through a business account (e.g., your employer's account), the administrators of that account may have access to your Personal Data and Content.
  • With Your Consent: We may share your Personal Data with other third parties with your consent.
  • Other users or third parties you interact or share with: Certain features may allow you to share information with others. You are responsible for their privacy policies.

4. Data Retention

We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, including providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements. The specific retention period may vary depending on the type of data, the purpose of processing, and any legal requirements. We may retain some data for longer periods for security reasons, fraud prevention, or to maintain the integrity of our systems.

5. Your Rights and Choices

Under Indian law, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have certain rights regarding your Personal Data. You may also have additional rights under future data protection laws in India. These rights may include:

  • Access: You have the right to access the Personal Data we hold about you.
  • Rectification: You have the right to request correction of inaccurate or incomplete Personal Data.
  • Erasure (Deletion): You have the right to request deletion of your Personal Data, subject to certain exceptions (e.g., where we need to retain data for legal compliance).
  • Restriction of Processing: You have the right to request that we restrict the processing of your Personal Data in certain circumstances.
  • Data Portability: You may have the right to receive your Personal Data in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.
  • Object to Processing: If our processing of your Personal Data is on the lawful basis of legitimate interest, you have the right to object to processing.
  • Opt-Out of Model Training: You can opt-out of having your Content used to train our AI models by mailing us at team@flyingraccoon.tech.
  • Grievance Redressal: You have the right to file a grievance with our Grievance Officer if you have concerns about how we handle your Personal Data.

To exercise your rights, please contact us at team@flyingraccoon.tech. We may need to verify your identity before processing your request. We will respond to your request within a reasonable timeframe, as required by applicable law.

6. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If you believe we have inadvertently collected Personal Data from a child under 18, please contact us immediately.

7. Security

We implement appropriate technical and organizational security measures to protect your Personal Data from unauthorized access, use, disclosure, alteration, or destruction. These measures include, but are not limited to, data encryption, access controls, regular security assessments, and compliance with industry best practices. However, no method of transmission over the internet or method of electronic storage is completely secure.

8. International Data Transfers

Your Personal Data may be transferred to and processed in countries outside of India, including the United States. These countries may have data protection laws that are different from those in India. We will take appropriate measures to ensure that your Personal Data is protected in accordance with this Privacy Policy and applicable data protection laws, including using standard contractual clauses or other legally valid transfer mechanisms.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate means. We encourage you to review this Privacy Policy periodically.

10. Contact Us and Grievance Officer

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

team@flyingraccoon.tech

1st Floor, Urban Vault 468, Parangi Palaya, Sector 2, HSR Layout, Bengaluru - 560102

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