1. Introduction
Welcome to Raccoon Chat, the official app from Raccoon AI. Raccoon Chat allows users to interact with multiple apps through simple text and voice commands, offering seamless task automation and enhanced user experience. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information when you use Raccoon Chat.
2. Information We Collect
- User-Provided Information:
- Account Information: When you sign up for Raccoon Chat using Google or Apple login, we collect your name, email address, and other relevant account information.
- Phone Verification: We may ask you to verify your phone number to enhance security and provide certain features.
- Location Data: We may request your current location for specific services, such as automated cab booking through the chat. This information is not stored on our servers but is directly shared with the relevant service provider to fulfill your request.
- Device Information:
- Cookies and Session Data: Raccoon Chat uses session cookies and authentication data to keep your linked services connected and to perform actions on your behalf within the app. This information is transmitted to our servers to authenticate your sessions with third-party services but is not stored on our servers.
- Interaction Data:
We collect data on how you interact with Raccoon Chat, such as commands you give, tasks you automate, and your usage patterns within the app. This data may be used in anonymized form for analysis.
- Log Data:
Our servers may automatically record information when you use Raccoon Chat, including your IP address, browser type, and settings, and the date and time of your interactions. This log data is used for debugging and improving the service.
3. How We Use Your Information
- Provide and Improve Services: Ensure Raccoon Chat functions properly, troubleshoot issues, and enhance user experience.
- Personalization: Offer personalized content and recommendations based on your interactions and preferences. Raccoon Chat learns from your commands and app usage to better assist you.
- Security: Protect Raccoon Chat and its users by detecting and preventing fraud, abuse, and other harmful activities.
- Model Training: Retain your chat history to train our AI models and improve the service for all users. You may opt out of this feature in the app settings.
4. Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- With Your Consent: We may share your information with third parties when you explicitly agree to it.
- Service Providers: We may share information with service providers who perform services on our behalf, such as hosting, data processing, and analytics. These providers are obligated to protect your information and use it solely for the purposes of providing their services to us.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by a law enforcement or governmental authority.
- Linked Services: Your session cookies and related authentication data are transmitted to our servers to facilitate authentication with linked services. This data is used only for session management and is not stored on our servers.
5. Data Security
We take reasonable steps both technically and organizationally to protect your personal information from being lost, misused, or accessed, disclosed, altered, or destroyed without authorization. Despite these efforts, no online communication is completely secure. So please be cautious about the information you share through our service. Additionally, we are not responsible for any breaches of privacy settings or security measures on our service or on external sites.
6. Data Retention
- Chat History: We retain your chat history to train our models and improve the service. You can opt out of this in the app settings. If you choose to delete your chat history, it will be removed from your device immediately. In certain cases, we may retain chat history for up to 15 days for review, abuse prevention, and to prevent violations of our terms and conditions.
- Account Deletion: You can delete your account directly from the app settings. Account deletion is immediate, though some data may be retained for up to 15 days for legal and regulatory reasons.
7. Your Rights and Choices
- Access and Correction: Request access to and correction of your personal information stored by us.
- Deletion: Request the deletion of your personal information. However, this may limit your ability to use certain features of Raccoon Chat.
- Opt-Out: Opt-out of having your chat history used for model training via the app settings.
- Clear Chat History: Delete your chat history directly from the app settings at any time.
8. Affiliation Disclaimer
Raccoon Chat is not affiliated with any of the third-party services with which it interacts on your behalf. Any actions performed through Raccoon Chat are facilitated by our technology but are done in accordance with the terms and conditions of the respective services.
9. Children’s Privacy
Raccoon Chat does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact Us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and yourcountry requires consent from a parent, We may require your parent's consent before we collect and use that information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website or through the app.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or the practices of Raccoon Chat, please contact us at team@flyingraccoon.tech.